FREQUENTLY ASKED QUESTIONS
How long will service take?
Every service is different. You'll discuss timing when you book your appointment.
How will I receive updates about my vehicle service?
Your dealership will contact you however you like: phone, text or email.
Will my vehicle only get service at the dealership I choose?
Yes.
Is the Ford Pickup & Delivery program available for all repairs?
All warranty and customer-pay repairs are eligible, as long as your vehicle is driveable and not part of a roadside collision. Does not include parts or repair charges.
How do I know which maintenance services I need?
Check the service tab in your FordPass® App or log in with your vehicle details to find your maintenance schedule here.
Are there any distance restrictions for Ford Pickup & Delivery?Â
Distance restrictions may apply. Contact your preferred dealer to confirm.
How much does Ford Pickup & Delivery cost?
This program is complimentaryb for FordPass® Rewards Tier members. Each Tier offers different rewards and exclusive experiences:
- Blue Tier: Unlimited Ford Pickup & Delivery for a year
- Silver Tier: Two complimentary Ford Pickup & Delivery services each year
- Bronze Tier: One complimentary Ford Pickup & Delivery service each year
Each additional Ford Pickup & Delivery service for Silver and Bronze Tier members is available for 10,000 FordPass® Rewards Points. Terms and conditions apply.
Am I eligible for Ford Pickup & Delivery service?
All FordPass® Rewards members are eligible for this service. The number of times you can use the service depends on your membership Tier.
Can Ford Pickup & Delivery be used with Roadside Assistance?
Not at this time.
Will I get a loaner vehicle?
Loaner vehicles are at the discretion of the dealership, so please confirm when you schedule your service. Alternative options may be offered as well.
How do I resolve billing issues?
All billing and payment questions should be directed to your Ford Dealer.
Can I use coupons for service through Ford Pickup & Delivery?
Yes, all rebates and special offers apply.
How do I make changes or cancel my Ford Pickup & Delivery time?
Contact the dealership performing the service directly.
Can I change my Ford Pickup & Delivery location?
Contact the dealership performing the service directly.
Who can I talk to if I have any issues with my Ford Pickup & Delivery service?
Contact the dealership performing the service directly.
a Must be enrolled in FordPass Rewards to receive FordPass Rewards bonus Points. Points are not redeemable for cash or check. See the FordPass Rewards Program terms and conditions at FordPassRewards.com for information regarding expiration, redemption, forfeiture and other limitations on FordPass Rewards Points.
b Pickup & Delivery service may be limited based on distance from the dealership. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a roadside event. Same-day appointments are not available for this offer. Offer is nontransferable. Number of complimentary Ford Pickup & Delivery services varies based on FordPass Rewards Tier. Visit FordPassRewards.com for important program details and terms and conditions.
c FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
